Refund Policy

1. General Refund Policy

Refunds are processed based on the cancellation policy of the specific bus operator. The refund amount depends on the time of cancellation relative to the departure time.

2. Processing Time

Refunds are typically processed within 5-7 business days. The amount will be credited back to the original payment method used for the booking.

3. Failed Transactions

In case of a failed transaction where the amount has been deducted from your account but the ticket was not booked, the full amount will be refunded automatically within 7 business days.

4. Bus Cancellation

If a bus service is cancelled by the operator, a full refund will be provided to the passengers.

5. Contact Support

For any issues related to refunds, please contact our support team at info@nasopay.com or call us at 9994515695.